ZENOS
Legal

Privacy Policy

Last updated: May 16, 2026Effective: May 16, 2026
Plain English summary

We're Zenos IT Solutions, a performance marketing agency headquartered in Narayanganj, Bangladesh. We collect information you give us when you submit forms on this site (audit requests, contact messages, newsletter signups, resource downloads, ROI calculator submissions). We use it to respond to you, deliver what you requested, and improve our services. We don't sell your data. We don't share it with third parties beyond the service providers we use to operate the site.

If you want your data deleted, email us at info@zenositsolutions.com.

1. Who We Are

Zenos IT Solutions ("Zenos", "we", "us", "our") is a performance marketing agency operating from Narayanganj, Bangladesh, serving clients across six countries. This Privacy Policy describes how we collect, use, store, and share personal information when you interact with our website at zenositsolutions.com.

For privacy-related questions or to exercise your rights under this policy, contact:

Email: info@zenositsolutions.com Address: Zenos IT Solutions, Narayanganj, Bangladesh

2. Information We Collect

We collect personal information in three ways:

Information you provide directly. When you submit forms on our site, you provide information including:

  • Audit form: name, email address, business name, website URL, country, monthly ad spend bracket, channel concern, role, optional WhatsApp number, optional uploaded files (screenshots, account exports, PDFs).
  • Contact form: email address, topic, message content.
  • Newsletter signup: email address.
  • ROI calculator email gate: name, email address, calculator inputs (monthly ad spend, current ROAS, industry).
  • Resource download gate: name, email address, resource requested.

Information collected automatically. When you visit our site, we automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent
  • Referrer URL
  • Approximate geographic location (derived from IP)

Information from cookies and tracking technologies. See Section 7 for full details.

3. How We Use Your Information

We use the information we collect to:

  • Respond to audit requests, contact submissions, and other inquiries
  • Deliver requested resources, reports, and email communications
  • Send newsletter communications to subscribers who have opted in
  • Improve our website, services, and marketing
  • Measure marketing campaign performance
  • Detect and prevent fraud, spam, and abuse
  • Comply with legal obligations

We do not use your information for automated decision-making that produces legal effects concerning you.

4. Legal Basis for Processing (UK / EU Visitors)

If you are located in the United Kingdom or European Economic Area, we process your personal information under the following lawful bases of UK GDPR / EU GDPR Article 6:

  • Consent — for newsletter subscriptions and optional cookies
  • Contract performance — to deliver services you have requested (audit submissions, resource downloads)
  • Legitimate interests — to operate our website, improve our services, and respond to inquiries
  • Legal obligation — where required by applicable law

You have the right to withdraw consent at any time by emailing info@zenositsolutions.com.

5. How We Share Information

We do not sell your personal information. We share it only with the third-party service providers necessary to operate our website and respond to you:

  • Neon (Postgres database) — stores form submissions. Data hosted in their infrastructure.
  • Resend — handles transactional email delivery. US-based service.
  • Cloudflare R2 — stores files uploaded through the audit form. Asia-Pacific region.
  • PurelyMail — receives team notifications.
  • Vercel — hosts the website. US-based infrastructure.
  • Google Analytics 4 — measures website traffic (if cookies accepted).
  • Meta (Facebook) Pixel — measures advertising performance (if cookies accepted).
  • Sentry — monitors application errors (no personal data captured).

Each of these providers has their own privacy practices. By using our site, you acknowledge that your data flows through their infrastructure.

We may also share information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

6. International Data Transfers

Because we operate from Bangladesh and use service providers based in the United States, European Union, and Asia-Pacific regions, your personal information may be transferred to, stored in, and processed in countries other than your country of residence. By using our website, you consent to these transfers.

Where required by UK GDPR or EU GDPR, we rely on appropriate safeguards including Standard Contractual Clauses or equivalent mechanisms with our service providers.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate the site, measure performance, and improve user experience. The categories of cookies we use:

  • Essential cookies — required for the site to function (session management, security). These cannot be disabled.
  • Analytics cookies — Google Analytics 4 measures how visitors interact with the site. We use this data in aggregate to improve the experience.
  • Marketing cookies — Meta Pixel tracks visitor interactions for advertising measurement and remarketing.

You can manage cookie preferences through your browser settings. Disabling analytics or marketing cookies will not affect site functionality but will limit our ability to measure visit data.

8. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

  • Audit submissions — retained for 3 years from submission date
  • Contact form submissions — retained for 2 years from submission date
  • Newsletter subscribers — retained until unsubscribe
  • ROI calculator submissions — retained for 2 years from submission date
  • Resource download requests — retained for 2 years from submission date
  • Server logs and analytics — retained for 14 months
  • Client engagement records — retained for 7 years following engagement end, for tax and audit purposes

After the retention period, we delete or anonymize the data.

9. Your Rights

Depending on your location, you have the following rights regarding your personal information:

All visitors:

  • Right to know what personal information we hold about you
  • Right to request correction of inaccurate information
  • Right to request deletion of your information
  • Right to opt out of marketing communications

UK / EU visitors (under UK GDPR and EU GDPR):

  • Right of access (Article 15)
  • Right to rectification (Article 16)
  • Right to erasure / right to be forgotten (Article 17)
  • Right to restriction of processing (Article 18)
  • Right to data portability (Article 20)
  • Right to object to processing (Article 21)
  • Right to lodge a complaint with a supervisory authority (Information Commissioner's Office in the UK, or your local Data Protection Authority in the EU)

California residents (under CCPA / CPRA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt out of sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising beyond standard analytics cookies)
  • Right to non-discrimination for exercising your rights
  • Right to limit use of sensitive personal information (we do not collect sensitive personal information as defined under CPRA)

To exercise any of these rights, email info@zenositsolutions.com with the subject "Privacy Rights Request." We will respond within 30 days (or as required by applicable law).

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us at info@zenositsolutions.com and we will delete the information.

11. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

If you believe your interaction with our site is no longer secure, contact us immediately at info@zenositsolutions.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified by posting the updated policy on this page with a new "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our data practices:

Email: info@zenositsolutions.com Address: Zenos IT Solutions, Narayanganj, Bangladesh WhatsApp: +880 1405 816758

Questions? Email info@zenositsolutions.com.